What products do you offer?

Bike Lovers USA offers a range of bicycle-related and electric mobility products through our online store.

Our product catalog may include electric bikes, fat tire electric bikes, step-through electric bikes, full suspension electric bikes, electric dirt bikes, and related riding products. Product availability may vary depending on inventory and supplier availability.

Each product page includes available specifications, product features, included components, and variant options where applicable. Customers can review product details directly on the respective product pages before placing an order.

Products are supplied according to the specifications selected during checkout.

How can I place an order?

To place an order, browse the website and select your preferred product. Click the “Add to Cart” button and proceed to checkout.

During checkout, customers can enter shipping and payment information to complete the purchase process.

After successful payment authorization, an order confirmation email will be sent to the email address provided during checkout.

What payment methods do you accept?

We currently accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• Apple Pay
• Google Pay
• Shop Pay

Available payment methods may vary depending on the customer’s device, browser, or checkout availability.

How long does shipping take?

Estimated order handling time is typically 3–5 business days.

Estimated delivery transit time is generally 3–7 business days after shipment.

The estimated total delivery timeframe is approximately 6–12 business days.

Delivery estimates are not guaranteed and may vary depending on carrier operations, weather conditions, product availability, or destination.

Where do you ship?

Bike Lovers USA currently ships within the 48 contiguous United States.

At this time, we do not ship to:

• Alaska
• Hawaii
• P.O. Boxes
• APO/FPO addresses
• International destinations

Shipping availability may vary depending on product size or freight restrictions.

Which shipping carriers are used?

Orders may be shipped using carriers such as:

• UPS
• FedEx
• Freight delivery providers for oversized items

Carrier selection may vary depending on the product type and shipping destination.

What happens if my payment is declined?

If a payment is declined or cannot be processed, the order will not be completed.

Customers should verify that billing and payment information has been entered correctly and contact their bank or payment provider if additional authorization is required.

Order confirmation emails are sent only after successful payment authorization.

What is your return window?

Eligible products may generally be returned within 30 days from the delivery date.

Returned items must meet the return eligibility conditions outlined in the Refund Policy.

Who pays for return shipping?

For customer-initiated returns, including incorrect orders or change-of-mind requests, customers are generally responsible for return shipping costs and applicable restocking fees.

If a product arrives damaged, defective, or incorrect due to fulfillment error, Bike Lovers USA may cover return shipping costs after review and approval.

Do you charge restocking fees?

Certain customer-initiated returns may be subject to a 10% restocking fee.

Restocking fees generally do not apply to approved cases involving damaged, defective, or incorrectly shipped products.

How long do refunds take?

After a returned item is received and inspected, approved refunds are generally processed within 7 business days.

Refunds are issued to the original payment method used during checkout.

Processing times may vary depending on the customer’s financial institution or payment provider.

Contact Information

Bike Lovers USA

Website: Bike Lovers USA

Email: sales@bikeloverusa.com
Phone: +1 (845) 237-0853

Business Hours:
Monday – Friday | 9:00 AM – 5:00 PM EST

Business Address:
3979 Albany Post Road, Ste. 2, Unit #2470
Hyde Park, NY 12528
United States