What products do you offer?
Bike Lover USA offers electric bikes, electric dirt bikes, electric scooters, bicycles, ATVs, go-karts, and other riding products.
Visit each product page for specifications, features, available options, and included components. Availability varies by product and supplier.
Need help choosing? Contact sales@bikeloverusa.com or call 845-237-0853.
How can I place an order?
Select your product and any available options, click “Add to Cart,” and proceed to checkout.
Enter your shipping and payment information to complete your purchase. Once your order is successfully placed, we will send an order confirmation to the email address you provided.
What payment methods do you accept?
Available payment methods include:
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Visa
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Mastercard
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American Express
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Discover
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Diners Club
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Apple Pay
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Google Pay
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Shop Pay
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Klarna
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Shop Pay Installments
Payment methods may vary depending on your device, browser, and checkout eligibility. Klarna and Shop Pay Installments are available for eligible purchases, subject to eligibility and approval. Available payment plans and terms are shown at checkout.
How long does shipping take?
Our estimated delivery timeframe is:
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Order handling: 3–5 business days.
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Transit after shipment: 3–7 business days.
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Estimated total: 6–12 business days.
These are estimates, not guaranteed delivery dates. Timing may vary depending on product availability, the carrier, weather, and your location. Please also review any product-specific shipping information before ordering.
Where do you ship?
We currently ship within the 48 contiguous United States.
We do not currently ship to:
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Alaska or Hawaii.
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P.O. boxes.
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APO/FPO addresses.
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International destinations.
Shipping availability may depend on the product and delivery location.
Which shipping carriers are used?
Orders may ship through UPS, FedEx, or freight delivery providers for larger items.
The carrier depends on the product and delivery destination.
What happens if my payment is declined?
Check that your billing details and payment information are correct. Your bank or payment provider may require additional authorization.
If you are unsure whether an order went through, check your email for an order confirmation or contact us before placing another order.
What is your return window?
You have 30 days from the delivery date to request a return for eligible items.
Change-of-mind returns must be new, unused, unassembled, in their original packaging, and include all accessories, manuals, and components. Items clearly marked “Final Sale” before purchase are not eligible for change-of-mind returns.
If your item arrived damaged, defective, or incorrect, please contact us so we can review the issue.
View our full Return and Refund Policy.
Who pays for return shipping?
For change-of-mind returns, including when a customer orders the wrong item, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or different from what was ordered, return shipping costs may be covered after review, depending on the circumstances and applicable manufacturer or supplier arrangements. We will confirm any proposed return shipping charges before you send the item back.
Please obtain return authorization and instructions before shipping anything back.
View our full Return and Refund Policy.
Do you charge restocking fees?
Approved change-of-mind returns are subject to a 20% restocking fee, calculated on the merchandise price paid for the returned item, excluding tax and shipping.
For damaged, defective, or incorrectly supplied items, restocking fees may be waived after review. Any proposed fees will be confirmed before you return the item.
The separate 3% cancellation fee is not added to the 20% restocking fee.
View our full Return and Refund Policy.
What should I do if my item arrives damaged, defective, or incorrect?
Contact sales@bikeloverusa.com promptly with your order number, a description of the issue, and relevant photos of the product and packaging when available.
For shipping damage, please contact us preferably within 48 hours of delivery. If damage becomes apparent later, contact us as soon as you discover it.
For freight deliveries, inspect the shipment upon arrival whenever possible, note visible damage with the carrier, and keep the packaging and included components while the issue is reviewed.
We will review the issue and work with you and the manufacturer or supplier to determine an appropriate resolution. This may include replacement parts, repair, replacement, or an authorized return.
Nothing in our policy limits rights or remedies available under applicable law.
Can I cancel my order?
Contact sales@bikeloverusa.com as soon as possible.
Before shipment processing: Customer-requested cancellations are subject to a 3% cancellation fee, calculated on the canceled merchandise subtotal, excluding tax and shipping.
During shipment processing: We will check whether the shipment can still be stopped and confirm your options and applicable fees. If we can cancel before shipment, the 3% cancellation fee applies.
After shipment: Change-of-mind cancellations follow our return eligibility requirements and are subject to return shipping costs and a 20% restocking fee. The separate 3% cancellation fee does not apply.
The 3% cancellation fee does not apply when Bike Lover USA cancels an order because we cannot fulfill it, or to cancellations resulting from an error on our part.
View our full Return and Refund Policy.
How long do refunds take?
Once the authorized return facility receives and inspects your return, we will notify you whether your refund is approved.
Approved refunds are generally processed within 7 business days of approval to the original payment method, less applicable fees.
Your payment provider or financial institution may require additional time to post the refund.
Where should I send my return?
Please contact us for return authorization first. If approved, we will provide a Return Merchandise Authorization (RMA), the authorized return address, and shipping instructions.
Do not send returns to our administrative office. Unauthorized returns may not be accepted.
How can I contact you?
Bike Lover USA
Website: bikeloverusa.com
Email: sales@bikeloverusa.com
Phone: 845-237-0853
Business hours:
Monday–Friday | 9:00 AM–5:00 PM Eastern Time
Administrative office:
3979 Albany Post Road, Ste. 2, Unit #2470
Hyde Park, NY 12538
United States
Our administrative office is not a return facility. Please contact us for authorization and the correct return address.