Refund Policy

At Bike Lover USA, we aim to provide a clear and transparent return and refund process for eligible purchases made through our website. Please review this policy carefully before requesting a return.

1. Return Window

Eligible items may be returned within 30 days from the delivery date, subject to the conditions outlined in this policy.

Return requests submitted outside this timeframe may not qualify for approval.

Exception: Orders paid with Klarna are subject to the special return terms in Section 4, including a 14-day return window.

2. Return Eligibility

To qualify for a standard return, items must meet all the following conditions:

• Unused and unassembled.

• In their original packaging.

• Returned with all included accessories, manuals, and components.

• In the same condition as received.

Returned items may be inspected before a refund is approved.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom-built products.

• Special-order items.

• Clearance or final-sale items marked as “Final Sale.”

• Items showing signs of use, damage, modification, or missing parts not caused during shipping.

These standard terms do not override the special Klarna return terms in Section 4.

3. Standard Returns for Orders Paid With Other Payment Methods

This section applies to orders paid using payment methods other than Klarna.

Customer-Initiated Returns

Returns requested for reasons such as ordering the wrong item, changing your mind, no longer needing the product, or personal preference may be subject to:

• A 20% restocking fee, deducted from the approved refund.

• Return shipping costs paid by the customer.

The item must meet the return eligibility requirements in Section 2.

Damaged, Defective, or Incorrect Items

If an item arrives damaged during shipping, defective upon arrival, or incorrect due to a fulfillment error, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Photos of the packaging.

• Photos of the product.

• A description of the issue.

For approved cases caused by shipping damage, product defects, or fulfillment errors:

• Return shipping costs will be covered by Bike Lover USA.

• The restocking fee will be waived.

Depending on the circumstances, we may coordinate with the manufacturer to arrange replacement parts, repairs, a replacement product, or an authorized return.

4. Orders Paid With Klarna

Orders paid using Klarna are subject to the special return terms below. These terms take precedence over conflicting standard return windows, restocking fees, and return shipping charges elsewhere in this policy.

Return Window

Eligible Klarna purchases may be returned within 14 days of delivery.

Customers must contact Bike Lover USA within this period to request a return and receive authorization.

Return Eligibility

To qualify for a Klarna return, the item must be:

• Unused and unopened.

• In its original packaging.

• Returned with all included accessories, manuals, and components.

• In the same condition as received.

The returned item will be inspected after it arrives at the authorized return location.

Free Return Shipping

Return shipping is free for approved Klarna returns covered by this section.

Bike Lover USA will provide a return shipping label or arrange return shipping at no cost to the customer.

Customers must follow the return instructions provided by our team and use the authorized return method and address.

Full Refunds — No Restocking Fees

Eligible Klarna returns will receive a full refund of the amount paid for the returned item.

• No restocking fees will be deducted.

• No return shipping fees will be charged to the customer.

• Store credit will not be substituted for a refund.

• An exchange will not be substituted for a refund.

Refunds will be issued to the original Klarna payment method, subject to Klarna's processing procedures.

Refund Processing Time

Once the returned item has been received and inspected, approved Klarna refunds will be issued within 14 business days.

Klarna or the customer's financial institution may require additional time to reflect the refund in the customer's account or adjust any outstanding payment balance.

Klarna Return Authorization and Address

Customers must contact Bike Lover USA before shipping an item back. Our team will provide return instructions and authorize the return.

Authorized Klarna Return Address:

73 Kent Lake Avenue
Carmel, NY 10512
United States

Please do not send returns without prior authorization. Follow the return instructions provided by our team to ensure the item reaches the correct location.

5. How to Start a Return

To request a return, please email sales@bikeloverusa.com and include:

• Your order number.

• The reason for your return.

• Photos of the product and packaging, when applicable.

• Confirmation that your order was paid with Klarna, if applicable.

Our team will review your request and provide the appropriate return authorization and instructions.

Returns sent without prior authorization may not be accepted.

6. Freight Delivery Inspection and Shipping Damage

Large products shipped through freight carriers, including electric bikes and trikes, should be inspected upon delivery whenever possible.

If visible shipping damage is present:

• Note the damage with the carrier, when possible.

• Take clear photos of the packaging and product before assembly or use.

• Contact Bike Lover USA within 48 hours of delivery.

Reporting damage promptly helps us assess the issue and coordinate with the carrier or supplier.

For approved claims involving shipping damage or fulfillment errors, return shipping costs will be covered by Bike Lover USA, and the standard restocking fee will be waived.

7. Order Cancellations

Before Shipment

Orders canceled before shipment processing begins may qualify for a full refund.

During Shipment Processing

Please contact us as soon as possible. We will determine whether the shipment can be stopped and confirm the available options.

After Shipment

For standard orders paid using payment methods other than Klarna, cancellation requests after shipment may be treated as return requests and may be subject to the standard return eligibility requirements, return shipping costs, and applicable 20% restocking fee.

For Klarna orders, the special terms in Section 4 apply to eligible returns requested within 14 days of delivery.

8. Refund Processing for Standard Orders

Once an authorized return is received and inspected, we will notify the customer whether the refund is approved or rejected.

Approved refunds for standard orders are generally processed within 7 business days of approval and issued to the original payment method.

Payment providers and financial institutions may require additional time to post refunds.

Klarna orders: The special refund terms and timeline in Section 4 apply. Approved refunds will be issued within 14 business days after the returned item has been received and inspected.

9. Contact Information

Bike Lover USA

Email: sales@bikeloverusa.com
Phone: +1 (845) 237-0853

Customer Support Hours:
Monday–Friday | 9:00 AM–5:00 PM EST

Business Address:

73 Kent Lake Avenue, Carmel NY, 10512
United States

Please note that the administrative office is not a return facility. Do not send returned products to this address unless specifically authorized by our team.

Thank you for shopping with Bike Lover USA.