Shipping policy

At Bike Lover USA, we offer FREE standard shipping on all orders delivered within the 48 contiguous United States. No minimum purchase is required.

1. Shipping Coverage

We ship within the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, P.O. boxes, APO/FPO addresses, or international destinations.

Free shipping applies to the original delivery. Return shipping costs are addressed separately in our Return and Refund Policy.

2. Order Processing and Delivery Estimates

Order cutoff: 3:00 PM Eastern Time, Monday–Friday, excluding holidays.

Orders placed before the cutoff generally begin processing the same business day. Orders placed after the cutoff, on weekends, or on holidays generally begin processing the next business day. Beginning processing does not mean the order ships that day.

Estimated handling time: 3–5 business days.
Estimated transit after shipment: 3–7 business days.
Estimated total delivery time: 6–12 business days.

Business days are Monday–Friday, excluding holidays.

Delivery estimates are not guaranteed dates. Timing may vary due to product availability, carrier operations, weather, delivery location, or freight scheduling. Please review any product-specific shipping information before ordering.

3. Carriers and Freight Deliveries

Orders may ship through UPS, FedEx, or freight delivery providers for oversized items.

For freight shipments, the carrier may contact you using the phone number provided at checkout to arrange delivery. Please provide accurate contact information and monitor carrier communications.

Freight deliveries are generally curbside or to the nearest accessible delivery point, subject to carrier access and service arrangements. Inside delivery, assembly, and unpacking are not included in standard shipping.

If your location has limited truck access or other delivery restrictions, contact us before ordering so we can confirm available arrangements.

4. Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking information.

Please allow approximately 24–48 hours for tracking updates to appear on the carrier’s website. If you have not received tracking information after the estimated handling period, contact us for assistance.

5. Damaged, Defective, or Incorrect Deliveries

Please inspect your delivery upon arrival whenever possible. Note visible damage with the carrier, take clear photos of the packaging and product before assembly or use, and keep the packaging and included components while the issue is reviewed.

Report shipping damage promptly, preferably within 48 hours of delivery, to sales@bikeloverusa.com. If damage becomes apparent later, contact us as soon as you discover it.

If your item arrives defective or different from what you ordered, contact us promptly. Include your order number, a description of the issue, and relevant photos when available.

We will review the issue and work with you and the manufacturer or supplier to determine an appropriate resolution. This may include replacement parts, repair, replacement, or an authorized return.

Return shipping costs may be covered, and restocking fees may be waived, depending on the circumstances and applicable manufacturer or supplier arrangements. Any proposed return shipping charges and restocking fees will be confirmed before you send the item back.

Please obtain authorization before returning any product. Nothing in this policy limits rights or remedies available under applicable law.

6. Delayed or Missing Shipments

If your shipment appears delayed or missing, contact us with your order number and tracking information.

If tracking shows delivery but you cannot locate the package, check the delivery area and with other members of your household, then contact us promptly. We will review the available information and coordinate with the carrier or supplier as appropriate.

7. Shipping Address Accuracy

Please check your shipping address, email address, and phone number before completing checkout.

Incorrect or incomplete information may delay or prevent delivery. If additional carrier charges apply to a requested address correction or redelivery, we will explain the available options and charges before proceeding.

8. Contact Information

Bike Lover USA is operated by Quantum Vision Ventures LLC
Email: sales@bikeloverusa.com
Phone: 845-237-0853

Business address:
73 Kent Lake Avenue, Carmel NY, 10512
United States

Business hours:
Monday–Friday | 9:00 AM–5:00 PM Eastern Time

Please do not send returns to this address. We will provide the authorized return address after approving your request.