Last updated: May 7, 2026

At Bike Lovers USA, we aim to provide a clear and transparent return and refund process for eligible purchases made through our website.

1. Return Window

Eligible items may be returned within:

• 30 days from the delivery date

Return requests submitted outside this timeframe may not qualify for approval.

2. Return Eligibility

To qualify for a return, items must meet all of the following conditions:

• Unused
• Unassembled
• In original packaging
• Returned with included accessories, manuals, and components
• In the same condition as received

Returned items may be inspected before approval of a refund.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Custom-built products
• Special-order items
• Clearance or final sale items marked as “Final Sale”
• Items showing signs of use, damage, modification, or missing parts not caused during shipping

4. Customer-Initiated Returns

Returns requested for reasons such as:

• Ordered wrong item
• Changed mind
• No longer needed
• Preference-related reasons

may be subject to:

• A 10% restocking fee
• Return shipping costs paid by the customer

The restocking fee is deducted from the approved refund amount.

5. Damaged, Defective, or Incorrect Items

If an item arrives:

• Damaged during shipping
• Defective upon arrival
• Incorrect due to fulfillment error

please contact us within 48 hours of delivery.

Customers may be asked to provide:

• Order number
• Photos of the packaging
• Photos of the product
• Description of the issue

For approved cases caused by shipping damage or fulfillment errors:

• Return shipping costs may be covered by Bike Lovers USA
• Restocking fees may be waived

6. Freight Delivery Inspection

Large products shipped through freight carriers should be inspected upon delivery.

If visible shipping damage is present:

• Note the damage with the carrier when possible
• Take clear photos before assembly or use
• Contact us within 48 hours of delivery

Failure to report freight damage within the reporting period may affect claim eligibility.

7. Return Authorization Process

To request a return, please contact:

Email: sales@bikeloverusa.com

Please include:

• Order number
• Reason for return
• Photos of the item and packaging when applicable

If the return request is approved, a Return Merchandise Authorization (RMA) and return instructions will be provided.

8. Important Return Conditions

• Returns sent without prior authorization may not be accepted.
• Returns should only be sent to the approved return address provided during the return process.
• The administrative office address is not a return facility.

9. Order Cancellations

Before Shipment

Orders canceled before shipment processing may qualify for a full refund.

After Shipment

If an order has already shipped, cancellation requests may be treated as a return request and may be subject to:

• Return shipping costs
• Applicable restocking fees

10. Refund Processing

After the returned item is received and inspected:

• Customers will be notified regarding approval or rejection of the refund.
• Approved refunds are generally processed within 7 business days.

Refunds are issued to the original payment method used during checkout.

Processing times may vary depending on the payment provider or financial institution.

11. Contact Information

Bike Lovers USA

Website: Bike Lovers USA

Email: sales@bikeloverusa.com
Phone: +1 (845) 237-0853

Business Hours:
Monday – Friday | 9:00 AM – 5:00 PM EST

Administrative Office Address:
3979 Albany Post Road, Ste. 2, Unit #2470
Hyde Park, NY 12528
United States

Please note: Returns are not accepted at the administrative office address unless specifically authorized.