Last updated: October 20, 2026
At Bike Lover USA, we aim to provide a clear and transparent return and refund process for eligible purchases made through our website.
1. Return Window
You have 30 days from the delivery date to request a return for eligible items. Please contact us within this period to begin the return process.
2. Return Eligibility
For customer-initiated returns, including changing your mind or ordering the wrong item, products must be:
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New, unused, and unassembled.
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In their original packaging.
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Returned with all included accessories, manuals, and components.
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In the same condition as received.
These condition requirements apply to change-of-mind returns. If your item arrived damaged, defective, or incorrect, please contact us so we can review the issue under Section 5.
Returned items are inspected before a refund is approved.
3. Non-Returnable Items
Items clearly marked “Final Sale” before purchase are not eligible for change-of-mind returns.
Products that have been used, assembled, modified, or returned with damage or missing components are not eligible for change-of-mind returns.
If damage, defects, or missing components were present when your order arrived, please contact us for assistance under Section 5.
4. Customer-Initiated Returns
Approved returns for reasons such as changing your mind, ordering the wrong item, or no longer needing the product are subject to:
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A 20% restocking fee, calculated on the merchandise price paid for the returned item, excluding tax and shipping.
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Return shipping costs paid by the customer.
The restocking fee is deducted from the approved refund. The separate 3% cancellation fee does not apply to these returns.
Please obtain return authorization and follow the instructions provided before shipping your item.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact sales@bikeloverusa.com promptly with:
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Your order number.
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A description of the issue.
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Relevant photos of the product and packaging, when available.
We will review the issue and work with you and the manufacturer or supplier to determine an appropriate resolution. Depending on the circumstances, this may include replacement parts, repair, replacement, or an authorized return.
Return shipping costs may be covered, and restocking fees may be waived, depending on the circumstances and applicable manufacturer or supplier arrangements. We will confirm any proposed return shipping charges and restocking fees during the review process, before you send the item back.
Please obtain authorization and return instructions before shipping anything back. Nothing in this policy limits rights or remedies available to you under applicable law.
6. Freight Deliveries and Shipping Damage
Please inspect freight deliveries upon arrival whenever possible.
If you notice visible shipping damage:
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Note the damage with the carrier whenever possible.
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Take clear photos of the packaging and product before assembly or use.
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Keep the packaging and included components while the issue is reviewed.
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Contact us promptly, preferably within 48 hours of delivery.
Prompt reporting helps us coordinate with the carrier and supplier. If damage becomes apparent later, contact us as soon as you discover it so we can review the situation.
7. Return Authorization Process
To request a return, email sales@bikeloverusa.com with your order number, the reason for your request, and relevant photos when available.
If your return is approved, we will provide:
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A Return Merchandise Authorization (RMA).
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The authorized return address.
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Instructions for preparing and shipping your return.
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Confirmation of applicable return shipping costs and fees.
8. Important Return Conditions
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Please obtain authorization before shipping anything back. Unauthorized returns may not be accepted.
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Follow the return instructions and use the authorized return address provided.
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Include all required accessories, manuals, and components for change-of-mind returns.
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Our administrative office is not a return facility. Please do not send returns there.
9. Order Cancellations
Before shipment processing
Customer-requested cancellations made before shipment processing begins are subject to a 3% cancellation fee, calculated on the canceled merchandise subtotal, excluding tax and shipping. This fee will be deducted from your refund.
During shipment processing
Contact us as soon as possible. We will check whether the shipment can still be stopped and confirm the available options and applicable fees before proceeding.
If we can cancel the order before shipment, the 3% cancellation fee applies. If the order has already shipped, the return terms below apply instead.
After shipment
Change-of-mind cancellations are treated as return requests and are subject to return eligibility requirements, return shipping costs, and the 20% restocking fee. The separate 3% cancellation fee does not apply.
The 3% cancellation fee does not apply when Bike Lover USA cancels an order because we cannot fulfill it, or to cancellations resulting from an error on our part.
10. Refund Processing
Once the authorized return facility receives and inspects your return, we will notify you whether your refund is approved.
Approved refunds are generally processed within 7 business days of approval to the original payment method. Any applicable fees described in this policy will be deducted from the refund.
Your payment provider or financial institution may require additional time to post the refund.
11. Contact Information
Bike Lover USA
Website: bikeloverusa.com
Email: sales@bikeloverusa.com
Phone: 845-237-0853
Business hours:
Monday–Friday | 9:00 AM–5:00 PM Eastern Time
Administrative office:
3979 Albany Post Road, Ste. 2, Unit #2470
Hyde Park, NY 12538
United States
Please do not send returns to this address. We will provide the authorized return address after approving your request.