Returns/Exchanges

Bike Lover USA
Website: https://bikeloverusa.com
Email: sales@bikeloverusa.com
Phone: +1 (845) 237-0853
Live Chat: Available on our website

1. Overview

At Bike Lover USA, we maintain a clear and fair return, exchange, and refund process. To protect product integrity and prevent misuse, all requests must meet the conditions outlined in this policy.

2. Return Eligibility

2.1 Return Window

Returns are accepted within 10 days of delivery.

2.2 Condition Requirements

To qualify for a return or exchange:

  • Product must be unused and unassembled

  • Product must be in original packaging

  • All manuals, tools, accessories, and components must be included

  • Serial numbers must be intact and unaltered

  • Accessories and spare batteries follow the same return rules as main products

Returns will not be accepted for items that are used, assembled, ridden, damaged, altered, or missing original packaging.

3. Restocking & Administrative Fees

  • All approved returns are subject to a 20% inspection and restocking fee

  • Orders canceled after 24 hours incur a 3% administration fee

  • Shipping charges (outbound and return) are non-refundable unless shipping damage is verified

4. Customer-Initiated Returns (No Defect or Damage)

If a return is requested due to personal reasons, including but not limited to:

  • Change of mind

  • Incorrect product selection

  • Buyer’s remorse

The following applies:

  • Customer is responsible for all return shipping costs

  • Returned item will be inspected upon receipt

  • If the product is confirmed unused and in original condition, a refund will be issued minus:

    • 20% restocking fee

    • All applicable shipping fees

If the product is found used, damaged, altered, or improperly packaged, no refund will be issued.
The customer may request the item to be shipped back at their own expense.

5. Shipping Costs for Returns

5.1 Customer-Paid Shipping

For non-damage-related returns, customers are responsible for:

  • Return shipping costs

  • Original outbound shipping costs (even if free shipping was offered)

5.2 Damage-Related Shipping

Shipping responsibility depends on verification:

If shipping damage is verified:

  • Bike Lover USA will cover shipping for replacement parts or replacement products, if applicable

If shipping damage is not verified:

  • Customer is responsible for return shipping

  • Customer covers shipping for replacement parts

  • Additional handling or service fees may apply

6. Mandatory Damage Claim Requirements

To submit a damage claim, customers must provide:

  • Photos of the outer packaging

  • A full unboxing video from start to finish

  • Clear photos showing the damage

All documentation must be emailed to sales@bikeloverusa.com within 48 hours of delivery.

Claims submitted without proper documentation cannot be approved.

7. Exchanges

Exchanges are subject to the same conditions as returns:

  • Product must be unused and in original packaging

  • 20% restocking fee applies unless shipping damage is verified

  • Customer pays shipping unless damage is confirmed as carrier-related

  • Price differences will be charged or refunded accordingly

8. Refund Processing Time

Once a returned product is received and approved:

  • Refunds are processed within 2–3 weeks

  • Refunds are issued to the original payment method only

  • Restocking, administrative, and shipping fees will be deducted

9. Non-Returnable Items

Returns are not accepted for:

  • Used or ridden items

  • Products not in original packaging

  • Items damaged due to misuse or improper assembly

  • Products missing required damage documentation

  • Clearance or final-sale items

10. Order Cancellations

10.1 Within 24 Hours

Orders canceled within 24 hours may qualify for a full refund.

10.2 After 24 Hours

Orders canceled after 24 hours incur a 3% administration fee.
If already shipped, the customer is responsible for all outbound and return shipping costs.

11. Incorrect Address or Failed Delivery

If an order is returned due to an incorrect address or failed delivery attempts, the customer is responsible for all re-shipping or return-related charges.

12. Manufacturer Warranty

Manufacturer defects are covered under the respective brand’s warranty policy.
Bike Lover USA will assist in coordinating warranty claims but cannot guarantee manufacturer outcomes.

13. Contact & Support

For returns, documentation, or support inquiries, contact us:

Email: sales@bikeloverusa.com
Phone: +1 (845) 237-0853
Live Chat: Available on our website

Response time: 24–48 business hours