Shipping Policy

Bike Lover USA
Website: https://bikeloverusa.com
Email: sales@bikeloverusa.com
Phone: +1 (845) 237-0853
Live Chat: Available on our website

Order Processing & Confirmation

After placing an order, you will receive an Order Confirmation Email confirming that your order has been received and your payment method has been pre-authorized.

Once an order is placed, we contact our authorized suppliers to confirm product availability.

  • If the item is in stock, payment is processed and the order is prepared for shipment.

  • If the item is unavailable or on backorder, the pre-authorization will be voided and you will be notified by email.

Order processing time for in-stock items is typically 3–5 business days.

Order Shipment & Tracking

Once an order ships, tracking information is sent via email within 24 hours of the item leaving the warehouse.

If you do not receive tracking details within 6 business days, please contact us at sales@bikeloverusa.com.

Transit Times

Estimated delivery times vary based on warehouse location and logistics.

  • Orders shipping from U.S. warehouses: typically 3–5 business days

  • Orders shipping from overseas warehouses: typically 1–3 weeks

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, customs, or other factors.

Shipping Carriers

We ship using reputable carriers, including:

  • UPS

  • FedEx

  • USPS

Orders are shipped from the nearest available warehouse based on inventory and delivery location.

Free Shipping Policy

Free shipping is offered to the 48 contiguous United States, unless otherwise stated on the product page.

Alaska & Hawaii

For Alaska and Hawaii:

  • Customers must email sales@bikeloverusa.com with the product details to request a shipping quote

  • A separate shipping invoice will be issued

  • Orders ship only after both product and shipping payments are completed

Transit times for Alaska and Hawaii vary and will be communicated during order confirmation.

Shipping Damage, Inspection & Claims

Please inspect your shipment immediately upon delivery.

If visible damage is present:

  • Note the damage with the delivery carrier before signing, if possible

  • Capture clear photos and videos of:

    • The unopened package

    • The full unboxing process

    • Any damaged components

Documentation is required for all damage claims.

All evidence must be emailed to sales@bikeloverusa.com within 48 hours of delivery.

Damage Resolution

  • If damage is confirmed as shipping-related, Bike Lover USA will cover shipping for replacement parts or replacement units

  • If damage is not confirmed as shipping-related, the customer is responsible for return shipping, replacement shipping, and any applicable service fees

Product Assembly

Most products are shipped semi-assembled.

Assembly instructions are included with the product or provided via email.
For safety and proper setup, professional assembly is strongly recommended.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect addresses or failed delivery attempts may incur additional shipping or re-delivery charges.

Order Cancellation

Bike Lover USA reserves the right to cancel orders due to:

  • Supplier inventory shortages

  • Pricing or listing errors

  • Fraud prevention

  • Shipping or logistical limitations

If an order is canceled by us, the customer will be notified and any authorized payment will be voided or refunded.

Contact & Support

For shipping questions, tracking assistance, or delivery issues, contact us:

Email: sales@bikeloverusa.com
Phone: +1 (845) 237-0853
Live Chat: Available on our website

Response time: 24–48 business hours