Last updated: October 20, 2026
At Bike Lover USA, we offer free standard shipping and clear delivery estimates so you know what to expect when ordering.
1. Shipping Coverage
We ship within the 48 contiguous United States.
We do not currently ship to:
2. Shipping Cost
Standard shipping is FREE on all orders delivered within the 48 contiguous United States. No minimum purchase is required.
Free shipping applies to the original delivery. Return shipping costs are addressed separately in our Return and Refund Policy.
3. Order Processing
Order cutoff: 3:00 PM Eastern Time, Monday–Friday, excluding holidays.
Orders placed before the cutoff generally begin processing the same business day. Orders placed after the cutoff, on weekends, or on holidays generally begin processing the next business day. Beginning processing does not mean the order ships that day.
Estimated handling time: 3–5 business days.
Handling includes order review, supplier coordination, packaging, and shipment preparation.
4. Delivery Estimates
Estimated transit time after shipment: 3–7 business days.
Estimated total delivery time: 6–12 business days, including handling and transit.
Business days are Monday–Friday, excluding holidays.
Delivery estimates are not guaranteed dates. Timing may vary due to product availability, carrier operations, weather, delivery location, or freight scheduling. Please review any product-specific shipping information before ordering.
5. Shipping Carriers
Orders may ship through UPS, FedEx, or freight delivery providers for oversized items.
The carrier and shipping method depend on the product and delivery destination.
6. Freight Deliveries
Larger products may ship by freight. The carrier may contact you using the phone number provided at checkout to arrange a delivery appointment.
Please provide an accurate phone number and monitor carrier communications to help avoid delivery delays.
Freight deliveries are generally curbside or to the nearest accessible delivery point, subject to carrier access and service arrangements. Inside delivery, assembly, and unpacking are not included in standard shipping.
If your location has limited truck access or other delivery restrictions, contact us before ordering so we can confirm available arrangements.
7. Order Tracking
Once your order ships, we will send a shipping confirmation email with tracking information to the email address provided at checkout.
Please allow approximately 24–48 hours for tracking updates to appear on the carrier’s website.
If you have not received tracking information after the estimated handling period, contact sales@bikeloverusa.com for assistance.
8. Damaged, Defective, or Incorrect Deliveries
Please inspect your delivery upon arrival whenever possible.
If you notice visible shipping damage:
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Note the damage with the carrier whenever possible.
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Take clear photos of the packaging and product before assembly or use.
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Keep the packaging and included components while the issue is reviewed.
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Contact sales@bikeloverusa.com promptly, preferably within 48 hours of delivery.
If damage becomes apparent later, contact us as soon as you discover it so we can review the situation.
Include your order number, a description of the issue, and relevant photos when available.
If an item arrives defective or different from what you ordered, contact us promptly using the same process.
We will review the issue and work with you and the manufacturer or supplier to determine an appropriate resolution. This may include replacement parts, repair, replacement, or an authorized return.
Return shipping costs may be covered, and restocking fees may be waived, depending on the circumstances and applicable manufacturer or supplier arrangements. Any proposed return shipping charges and restocking fees will be confirmed before you send the item back.
Please obtain return authorization before returning any product. See our Return and Refund Policy for additional details. Nothing in this policy limits rights or remedies available under applicable law.
9. Delayed or Missing Shipments
If tracking shows an unexpected delay or your shipment appears to be missing, contact sales@bikeloverusa.com with your order number and tracking information.
If tracking shows delivery but you cannot locate the package, check the delivery area and with other members of your household, then contact us promptly. We will review the available information and coordinate with the carrier or supplier as appropriate.
10. Shipping Address Accuracy
Please review your shipping address, email address, and phone number carefully before completing checkout.
If you notice an error, contact us immediately. Address changes are not guaranteed once processing or shipment has begun.
Incorrect or incomplete shipping information may cause delays or prevent delivery. If additional carrier charges apply to a requested address correction or redelivery, we will explain the available options and charges before proceeding.
11. Contact Information
Bike Lover USA
Website: bikeloverusa.com
Email: sales@bikeloverusa.com
Phone: 845-237-0853
Business hours:
Monday–Friday | 9:00 AM–5:00 PM Eastern Time
Administrative office:
3979 Albany Post Road, Ste. 2, Unit #2470
Hyde Park, NY 12538
United States
Our administrative office is not a return facility. Please contact us for return authorization and the correct return address.